Microtechs has many years experience providing first line and second line technology support to ISP's, computer hardware manufacturers, media companies and other technology service providers.
Utilising our state-of-the-art contact centre we provide technical helpdesk solutions to customers which range from local IT companies thru to the largest corporate enterprises. Our clients include many international hotel and hospitality brands.
We also offer:
- Standard call answering and message taking solutions
- 24/7 network operations center service (NOC) which monitors and probes networks around the clock, proactively resolving issues when or even before they occur.
- Bespoke applications support
- Multilingual services including German, Spanish, French, Polish, Mandarin and Urdu
We have particular knowledge and expertise in working with Wi-Fi, telecoms and broadband suppliers.
Our engineers are highly skilled and capable of supporting a wide range of technologies, for example wireless devices, set-top units, Microsoft network and IT systems.
Microtechs represents your brand with excellent customer service where it matters most.