We offer IT and Infrastructure support direct to your business, providing a 24/7 remote support desk to resolve day to day technical issues, with onsite engineers available when required.

All of our services are offered under your own branding if desired, to enhance, augment or replace your own internal support.


Microtechs has many years’ experience providing first line and second line technology support to ISP's, computer hardware manufacturers, media companies, satellite, telecom and other technology service providers, as well as end users across the globe.

We offer technical helpdesk solutions scalable from small start-up companies thru to the largest global enterprises. Utilising our state-of-the-art contact centre we are able to provide 1st line and 2nd line support services 24/7.

We also offer standard call answering and message taking solutions.

Our agents and engineers are highly skilled and capable of supporting all consumer technologies, for example wireless devices, set-top units, Microsoft network and home IT systems. Microtechs provides you with excellent customer service where it matters most - in your own office or home.

 

How does Outsourcing your helpdesk benefit your business?

01

It reduces your staffing costs.

Why hire another member of IT staff, if you can outsource all of your calls for less? We are normally between 25-50% cheaper than an in-house option.
02

Help when you need it.

We have a technical operations centre which is open 24/7/365. Whether you are in the office or working remotely, your IT team are always available.
03

It will improve your experience.

We have skilled advisers who can quickly and professionally solve your issues before they affect your business at any time of day.