Telecom & Broadband Support
We provide 24/7 monitoring and helpdesk support for major Telecoms and Broadband suppliers.
Support is provided from our Technical Operations Center in the heart of England. The center is staffed by fully trained 1st and 2nd line support agents.
- Handle all your 1st and 2nd line calls 24/7, or just
- Provide overflow capacity to help cover busy periods, or
- Provide overnight and weekend support
We can also increase your revenues by offering additional IT related services under your own brand.
Our Telecom and Broadband services include:
- Supporting and proactively managing ADSL / PSTN networks.
- Raising faults with suppliers. We have full access to all major suppliers’ portals.
- Performing remote customer premise equipment checks, troubleshooting and line testing.
- Centralized fault management, liaising between supplier and customer.
- Installation, sales and technical support for cloud networks, Cisco and Aerohive.
- Day to day management of Wi-Fi networks.
- Installation and managing equipment including: HP, Mikrotik, Draytek, Zytel, Netgear, Meraki and others.
- Staff trained up to BSC MSC degree standard in Telecoms