"Everything Everywhere have been using Microtechs for major business and consumer roll outs and ad-hoc installations since 2007, with installation numbers varying from 3000 installs through to special requests. We have been very pleased with the service provided to us, and Microtechs and its Directors, have been extremely professional and approachable, and we will be continuing to use Microtechs for technical services into the foreseeable future".
EE Everything Everywhere
"Using Microtechs to extend the helpdesk capabilities for our organisation has been a very worthwhile venture for us. The transition was very easy and simple and we have found the Microtechs staff to be both knowledgeable and professional in their dealings with our clients"
"We transitioned our first line tech support for our entire subscriber base across to Microtechs last year in order to offer a true 24/7 helpdesk service. Since that point, we have been delighted to see a huge reduction in calls unanswered together with a substantial increase in first time fixes and a subsequent dramatic increase in customer satisfaction levels and retention rates. Most noteworthy of all, we have also seen an overall reduction in cost to our business. It’s rare to come across a service that is simultaneously more competent, more comprehensive and less costly – but that is exactly what Microtechs is currently providing to us".